Start with the journeys visitors actually make
A department name is only part of the journey. A visitor arriving at the main entrance may need reception first, then an elevator, then the correct clinic door. Map those transitions so directions lead to a usable entrance rather than the middle of a room.
- Choose starting points: main entrances, parking connections and reception desks where a kiosk or QR sign can help.
- Name destinations clearly: departments, clinics, room numbers, toilets and other public amenities. Review names with the staff who answer visitor questions.
- Connect each floor: mark the stairs and elevators that visitors can actually use.
Start with a small set of common journeys and walk them with your facilities or reception team before expanding the map.
Review step-free routes on site
Vertex Wayfinder supports step-free routing across floors using elevators instead of stairs. Your team defines the building’s walkable areas, connections and restrictions; the route depends on that information being correct.
Test the route from each public starting point to key departments. Check doors, elevator access, restricted areas and the final arrival point. A route drawn on a floor plan still needs an on-site review for the people who will use it.
Step-free routing is a navigation option. Check physical access and your organization’s accessibility requirements separately, including door widths, slopes and temporary obstructions.
Keep visitor directions aligned with building changes
Construction, a closed corridor or an elevator outage can change an otherwise familiar journey. Update closures in the workspace and publish the change so connected kiosk and phone links use the current map.
Team roles, version history and publishing approvals help separate map preparation from release. Agree who maintains department names, who reviews route changes and who can publish a live closure.
For more on visitor screens and handoffs, explore interactive wayfinding kiosks and QR directions.
Pilot one floor before a wider rollout
- Use a current floor plan and prepare it for indoor wayfinding.
- Add a reception starting point, a few departments and the floor connections.
- Test ordinary and step-free journeys with staff in the building.
- Choose kiosk and QR sign locations, then review the visitor experience before publishing.
Building maps and testing routes in Map Studio is free. Publishing visitor-facing kiosks, QR signage and phone directions requires a paid plan. Hardware, map preparation and installation are quoted separately; see current plans and pricing.
Common questions
Can visitors get directions without an app?
Yes. Visitors can use a kiosk or scan a QR code to open directions in their phone’s browser.
Can one map cover multiple hospital floors?
Yes. Add each floor and connect them with stairs and elevators, then test the route between departments on different levels.
Can we try the workflow before publishing?
Yes. Start with your floor plan or the sample clinic and test routes in a free workspace. Publishing requires a paid plan.
Try a reception-to-department journey
Build and test a map with your own floor plan, or explore the sample clinic before preparing a live pilot.
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