Interactive wayfinding kiosks that connect the whole journey.

Give each kiosk a clear starting point

A useful kiosk answers two questions: where am I, and how do I get where I need to go? In Map Studio, place a kiosk at its real location so directions begin from that point rather than from a generic building entrance.

• Place it where decisions happen: reception areas, entrance lobbies and junctions where visitors need to choose a corridor or floor.
• Use recognizable destinations: match the names on the screen to the names on appointment information and physical signs.
• Test from the screen’s location: walk the route and check the first turn, floor change and arrival point.

The kiosk supports English and Spanish and offers step-free routes when the map has the necessary connections.

Continue from the kiosk to a phone

Visitors can scan a QR code to open directions in their phone’s browser without installing an app. That lets them leave the screen and follow the route as they walk.

QR signage also works as a starting point without a kiosk. Place a sign in Map Studio, print its code and position it at the matching physical location. Give different locations their own starting points so directions begin in the right place.

Phone directions use the map and starting point you publish. Review the route as a visitor would; do not assume the phone automatically knows where someone is inside the building.

Manage screens and map updates together

Permanent kiosk and QR signage links continue to point to the current published map. Your team can update destinations or publish closures without replacing those links each time.

Kiosk monitoring helps your team see whether paired screens are checking in. After a map has loaded, the kiosk can keep an offline copy for interruptions. A screen that is offline needs to reconnect to receive new closures or map changes, so include connectivity checks in your operating routine.

Give map editors and kiosk operators the appropriate workspace roles, and decide who responds when a screen stops checking in.

Prepare a kiosk rollout

1. Build a walkable map from your floor plan, then check destinations and routes.
2. Choose a display and mounting location that visitors can comfortably reach and read.
3. Pair the kiosk with the workspace and confirm its starting point.
4. Test destination selection, step-free routes, QR scanning and a map update on the actual screen.

A paid plan includes publishing to kiosks, QR signage and phones. Hardware, map preparation and installation are quoted separately. Review plans and pricing before planning a rollout. For a healthcare setting, see the hospital wayfinding guide.

Common questions